Privacy Policy
Who We Are
Fit Rocks Climbing Gym Inc., which trades under the name Fit Rocks or Fit Rocks Moncton (together with its employees, volunteer and directors — collectively, “Fit Rocks”, “we”, or “us”) provides bouldering installations, physical conditioning, weightlifting space, and climbing products for its members.
We are a Canadian business based in Moncton, New Brunswick, Canada.
How This Policy Applies
This Privacy Policy describes the information we collect from you, how we use that information, and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us.
Your Consent
By using our website or services, you acknowledge that you have agreed to our Terms of Service, that you have read and understood this Privacy Policy, and that you consent to your information being used for the purposes and the manner described in this Privacy Policy. A parent or legal guardian must consent for children under 16 to use our services.
You may withdraw your consent to our management of your personal information at any time, subject to legal and contractual restrictions, upon reasonable notice. However, such a withdrawal may reduce our ability to provide certain products and services. For more information on the implications of withdrawing your consent or to notify us of the withdrawal of your consent, please contact us at info@fitrocksmoncton.ca.
What We Collect and Receive
For you to use our website and services, we must collect and process certain information. Depending on your use of our website and services, this may include the following types of information.
General Personal Information
Information you provide by completing forms or waivers — your name, email and mailing addresses, telephone number, date of birth, and emergency contact. We may ask you for this information if you become a client for one of our services, subscribe to our newsletter, or if you contact us.
Payment Information
Details of any transactions you make for the payment of your invoices. As part of a transaction, we may collect payment information, including credit card or bank account details (as applicable), which we require for payment processing, tax, and regulatory purposes.
We partner with other companies (such as Global Payments and Chase) for payment processing, and they process the payment information you submit in accordance with their privacy policies.
Cookie Information
Cookies are small data files issued to your device when you visit a website that stores information about your use of the website. Please refer to our cookie policy.
Communication History Information
Communications you send to us (e.g., email, feedback, and social media messages).
Sensitive Personal Information
We ask that you do not send or disclose any sensitive personal information to Fit Rocks Climbing Gym Inc., including social insurance or social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or trade union membership.
User Content
Any content uploaded, collected, stored, used, transferred, or disclosed in connection with our services.
Career Opportunities
If you apply for a position or send us your application via email, we collect your name, email, and any other information you submit, including your employment history.
How We Use This Information
We use the information we collect from you for the following purposes:
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To enable us to provide you with our services.
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To process transactions in connection with our services. You may request that your financial information be deleted from our system and files at any point by contacting us.
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To create and administer your client’s account or contact you.
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To improve customer service by helping us to respond to your needs more effectively.
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To send you periodic emails concerning service information, news, and promotions.
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To track and analyze the use of our services so we can improve them and provide you with the best experience possible.
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To evaluate and respond to an application to a job posting.
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To meet regulatory requirements (e.g., tax laws).
How Your Information Is Shared
We respect your privacy. We do not disclose, sell, trade, or otherwise transfer your personal information to third parties without your prior consent, except as described below.
Information Shared Publicly
We will not publicly display or reveal your personally identifiable information to other users without your explicit consent, except as described in this Privacy Policy.
Information Shared with Trusted Third-Party Services
We may share your information with certain trusted third-party services to help us provide, improve, promote, or protect our services. When we share data with third-party services that support the delivery of our services, we require that they use your information only for authorized purposes. We may also share aggregated and anonymized information so that it does not directly identify you.
Our trusted third-party partners include:
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Payment processors (e.g., Global Payment, Chase).
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Point of sale system (e.g., GymMaster).
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Partnered vendors.
Information Shared to Protect Fit Rocks Climbing Gym Inc. and Comply with the Law
We reserve the right to disclose personal information when we believe it is reasonably necessary to comply with the law or law enforcement, prevent fraud or abuse, or protect the rights, property, or safety of Fit Rocks Climbing Gym Inc., its employees, clients, or others.
Links to Other Websites and Services
Our website, products, or services may include links to other websites, products, or services (“External Websites”) whose privacy practices may differ from our own. When you use a link to an External Website, the privacy policy and data processing disclosures for that External Website govern. We assume no responsibility for the interaction and activities of an external website. We seek to protect the integrity of our website, products, and services, as well as the safety of our users. We welcome any feedback that would help us do so, including feedback about External Websites.
Retention
We will retain your information as long as you are an active client, as is necessary to provide you with our services, or as otherwise outlined in this Privacy Policy. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and protect our legal rights.
Data Transfers
Generally, Fit Rocks Climbing Gym Inc. uses customers' personal information solely for internal purposes. Nonetheless, Fit Rocks Climbing Gym Inc. may share your personal information with the following individuals or entities:
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To its employees and representatives who need access to this personal information in the course of their work duties.
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To its partners and external service providers with whom Fit Rocks Climbing Gym Inc. has entered into a contractual agreement under which the external service provider is required to take appropriate measures to:
ensure the protection of the confidentiality of personal information disclosed.
ensure that the personal information disclosed is used only to provide the services it is required to deliver for Fit Rocks Climbing Gym Inc.
ensure that the personal information provided is not retained after the termination of the aforementioned contractual agreement.
immediately notify Fit Rocks Climbing Gym Inc. of any breach or attempted breach by any person of any obligation related to the confidentiality of disclosed personal information.
and allow Fit Rocks Climbing Gym Inc. to carry out any verification related to the confidentiality of the personal information disclosed.
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to any other person or entity, when required or permitted by applicable law, or with the consent of the concerned Client.
Security
The personal information we collect is stored in a secure environment. Our employees are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use appropriate physical, technical, or administrative safeguards such as:
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SSL Protocol (Secure Sockets Layer)
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Access Management – Authorized Personnel
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Backup of computer information
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Password and two-factor authentication (2FA)
However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the security of any information you transmit or provide to us, and you do so at your own risk. We also cannot guarantee that such information will not be accessed, obtained, disclosed, altered, or destroyed due to a breach of our physical, technical, or administrative safeguards. If you have reason to believe that personal information has been compromised, please contact us using the details provided in the section below.
Responsible for personal information protection and data protection team
If you have any questions about our privacy practices or wish to make a complaint, you can contact us by email or mail:
Fit Rocks Climbing Gym
290 Baig Blvd., Unit B12
Moncton, NB
E1E 1E1 Canada
Changes to the Privacy Policy
We may revise this Privacy Policy occasionally to adapt it to our company, products and services, and legal requirements. We will notify you of any material changes by displaying a notification on our website or emailing you. Any continued use of our website, products, or services after any changes to our Privacy Policy will mean that you accept the updated Privacy Policy.
Effective: July 1st, 2026